TERMS & CONDITIONS

WARRANTY

PAYMENT TERMS

  • All quotes are in USD unless otherwise specified.
  • Visa, MasterCard, American Express, Discover, ACH, and Domestic & International Wires accepted.
  • Orders received without full payment must be authorized. These authorized orders must be accompanied by purchase order.

USA SALES TAX / FOREIGN DUTIES & TAXES

  • Smartstage collects sales tax in Nevada and Florida and is subject to Change.
  • For tax-exempt, a sale certificate must be provided.
  • Outside USA, read here

ESTIMATE / QUOTE

  • Estimate valid for 30 days unless otherwise stated.
  • We match and beat any price of a comparable product.
  • Discount available when paying by check/ACH/wire. Please advise when confirming the order.
  • Delivery cost is estimated and subject to change. Transit time is not guaranteed and does not include the day of pickup, holidays or weekends.

SHIPPING POLICY

  • Most orders will be processed within 3-10 business days, depending on the size of the order and if ordered products are in stock. All seating is 10-12 weeks lead time as they are custom made to order.
  • Holidays, Saturdays and Sundays are not considered business days.
  • Delivery business days are estimated. Actual delivery time may vary from shipping estimator results.
  • Shipping costs are only estimated for US & Canada. International shipping is available.
  • Hawaii and some rural locations may require additional delivery time and additional charges.
  • Smartstage is not responsible for shipping or other delays caused by events beyond our control.
  • Smartstage will not be liable for any costs incurred if delivery does not arrive on the scheduled delivery date.
  • FREE shipping options, see terms here.

DAMAGES or SHORTAGES

  • All product leaves our factory in ‘new’ condition unless otherwise stated.
  • It is the RECEIVER’S responsibility to fully inspect the shipment upon delivery BEFORE signing waybill.
  • ANY damage or lost/missing items identified, it is receiver’s responsibility to make a note of the damage or loss on the waybill.
  • Drivers may rush you to sign, but you have the right to inspect the box/shipment for apparent damage within a reasonable amount of time.
  • If there is nowhere to note damage on the waybill or electronic device you have the right to refuse delivery; contact Smartstage immediately.
  • If the shipment is damaged in any way it is receiver’s responsibility to notify Smartstage within ONE business day – ALL carriers typically require claims be submitted within a few days from delivery.
  • By signing for delivery, receiver is stating that all items are received as ordered and as shipped, in good condition.
  • ALL CLAIMS ARE VOID if damage occurs and NO NOTATION is made on the waybill.

RETURN POLICY

  • Please do not return without authorization from Smartstage. Any return without authorization will be declined.
  • You may return new and unused items within 30 days of delivery date. The delivery date is determined by the tracking information provided.
  • The customer must obtain an RMA (return merchandise authorization) by filling out and submitting The Return Request Form and must ship the item back within 2 weeks after receiving the RMA.
  • There may be a 20% restocking fee applied to all qualified returns.
  • Shipping and handling charges are non-refundable.
  • The customer is responsible for return shipping costs. We recommend shipping via an insured, trackable method.
  • Items must be returned in the original box and/or packaging with a copy of the original invoice.
  • Once a returned item is received and inspected, any applicable refunds will be processed and a credit will be applied to the original method of payment within 7-10 business days.

SMARTSTAGE TERMS AND CONDITIONS

​​​​​DEFINITIONS:
In these Terms and Conditions of Sale, “Seller” means Smartstage Ltd. of Nevada.; “Buyer” means the person, firm, company or corporation by whom the order is given.

THE INVOICE, AGREEMENT, CONTRACT OR BID:
All orders must be in writing and are accepted subject to these Terms and Conditions of Sale. No terms or conditions put forward by Buyer and no representations, warranties, guarantees or other statements not contained in Seller’s quotation or Acknowledgement of Order nor otherwise expressly agreed in writing by Seller shall be binding on Seller.

The Invoice, Agreement, Contract or Bid shall become effective only upon the date of acceptance of Buyer’s order on Seller’s Acknowledgement of Order or upon the date of fulfilment of all conditions precedent stipulated in the Estimate, Contract, Agreement or Bid, whichever is the later (the “Effective Date “). If the details of the Goods described in Seller’s quotation differ from those set out in the Acknowledgement of Order Form the latter shall apply.

No alteration or variation to the Invoice, Agreement, Contract or Bid shall apply unless agreed in writing by both parties. However, Seller reserves the right to effect minor modifications and/or improvements to the Goods before delivery provided that the performance of the Goods is not adversely affected and that neither the Invoice, Agreement, Contract or Bid Price nor the delivery date is affected.

VALIDITY OF QUOTATION AND PRICES:
Unless previously withdrawn, Seller’s quotation is open for acceptance within the period stated therein or, when no period is so stated, within thirty days after its date.

Prices are firm for delivery within the period stated in Seller’s quotation and are exclusive of (a) Sales Tax or Value Added Tax and (b) any similar and other taxes, duties, levies or other like charges arising outside USA in connection with the performance of the Invoice, Agreement or Contract.

Prices (a) are for Goods delivered to Seller’s shipping point, exclusive of freight, insurance and handling unless otherwise stated in the Seller’s order confirmation.

Prices are subject to change without notice. Prices listed or found online but not limited to smartstage.com or third-party sites may not always be current. Always check with a Smartstage sales associate for the latest pricing.

PAYMENT:
Payment shall be made: (a) in full without set-off, counterclaim or withholding of any kind (save where and to the extent that this cannot by law be excluded); and (b) in the currency of Seller’s order confirmation prior to shipping unless otherwise specified by Seller’s Finance Department.

Without prejudice to Seller’s other rights, Seller reserves the right to: (i) charge interest on any overdue sums at 4% above the base lending rate of United States prime rate (or such higher rate stipulated by applicable law) during the period of delay; (ii) suspend performance of the Contract or Bid (including withholding shipment) in the event that Buyer fails or in Seller’s reasonable opinion it appears that Buyer is likely to fail to make payment when due under the Contract or Bid or any other contract; and (iii) at any time require such reasonable security for payment as Seller may deem reasonable.

DELIVERY PERIOD:
Unless otherwise stated in Seller’s order confirmation, all periods stated for delivery or completion run from the Effective Date and are to be treated as estimates only not involving any contractual obligations.

If Seller is delayed in or prevented from performing any of its obligations under the Invoice, Agreement, Contract or Bid due to the acts or omissions of Buyer or its agents (including but not limited to failure to provide specifications and/or fully dimensioned working drawings and/or such other information as Seller reasonably requires to proceed expeditiously with its obligations under the Invoice, Agreement, Contract or Bid), the delivery/completion period and the Invoice, Agreement, Contract or Bid Price shall be adjusted accordingly.

FORCE MAJEURE:
Force Majeure of any kind, unforeseeable production, traffic or shipping disturbances, war, acts of terrorism, fire, floods, unforeseeable shortages of labor, utilities or raw materials and supplies, strikes, lockouts, acts of government, and any other hindrances beyond the control of the party obliged to perform which diminish, delay or prevent production, shipment, acceptance or use of the goods, or make it an unreasonable proposition, shall relieve the party from its obligation to supply or take delivery, as the case may be, as long as and to the extent that the hindrance prevails. If, as a result of the hindrance, supply and/or acceptance is delayed by more than eight weeks, either party shall have the right to cancel the Invoice, Agreement, Contract or Bid

DELIVERY, RISK & TITLE:
Unless otherwise expressly stated in the Invoice, Agreement, Contract or Bid, the Goods will be delivered to the destination named in the Invoice, Agreement, Contract or Bid. Risk of loss of or damage to the Goods shall pass to Buyer upon delivery as aforesaid and Buyer shall be responsible for insurance of the Goods after risk has so passed.

Claims for shortfalls in quantity or for incorrect delivery shall be void if made more than 14 days after receipt by the customer.

DEFECTS AFTER DELIVERY:
Seller warrants (i) subject to the other provisions of the Invoice, Agreement, Contract or Bid, good title to and the unencumbered use of the Goods; (ii) that Goods manufactured by Seller and/or Seller’s Affiliates shall conform with Seller’s specifications therefore and be free of defects in materials and workmanship. Seller will make good by the supply of a replacement part or parts, any defects which, under proper use, care and maintenance, appear in Goods of Seller’s Affiliates’ manufacture and which are reported to Seller within 3 years after their delivery (the “Warranty Period”) and which arise solely from faulty materials or workmanship: provided always that defective items are returned to Seller at Buyer’s cost carriage and insurance prepaid within the Warranty Period. Repaired or replacement items will be delivered by Seller at Seller’s cost to Buyer.

WARRANTY DEFINED:
Three-year worry-free warranty.

Seller warrants to the original purchaser that all equipment manufactured by it will be free from effects in materials or workmanship for a period of 3 years from the date of delivery to such purchaser or as specified. Such warranty is to remain in effect if and only if such products are used in accordance with all instructions as to maintenance and operation set forth in manuals and instruction sheets furnished by Seller. Service parts which are not manufactured by Seller, are not covered under this warranty and are covered only to the extent of the original manufacturer’s warranty.

Seller’s liability under this warranty is limited to repair or replacement, at Seller’s sole option, of any parts or equipment returned to Seller freight prepaid, and determined to be defective, in Seller’s sole opinion. If parts are found defective, the cost of shipping will be credited to the purchaser. Any warranty or replacement parts will be shipped to customers via regular UPS, FedEx, or Seller’s carrier of choice, at no charge.

LIMITATION OF LIABILITY:
Supplier’s maximum aggregate liability for any and all losses, liabilities, expenses (including legal expenses), damages, claims or actions incurred under or in connection with a specific order or a particular blanket order (CALL-OFF order) issued, arising in or by virtue of breach of contract, tort (including negligence), misrepresentation, breach of statutory duty, strict liability, infringement of intellectual property rights or otherwise, shall in no circumstances exceed a sum equal to the total price of the Call-Off in question.

STATUTORY AND OTHER REGULATIONS:
If Seller’s obligations under the Contract shall be increased or reduced by reason of the making or amendment after the date of Seller’s quotation of any law or any order, regulation or bye-law having the force of law that shall affect the performance of Seller’s obligations under the Invoice, Agreement, Contract or Bid, the Invoice, Agreement, Contract or Bid Price and delivery period shall be adjusted accordingly and/or performance of the Contract suspended or terminated, as appropriate.

COMPLIANCE WITH LAWS
Buyer agrees that all applicable import, export control and sanctions laws, regulations, orders and requirements, as they may be amended from time to time, including without limitation those of the Canada, the European Union, UK and the jurisdictions in which Seller and Buyer are established or from which items may be supplied, and the requirements of any licenses, authorizations, general licenses or license exceptions relating thereto will apply to its receipt and use of goods. In no event shall Buyer use, transfer, release, export or re-export any such goods in violation of such applicable laws, regulations, orders or requirements or the requirements of any licenses, authorizations or license exceptions relating thereto. Buyer agrees furthermore that it shall not engage in any activity that would expose the Seller to a risk of penalties under laws and regulations of any relevant jurisdiction prohibiting improper payments, including but not limited to bribes, to officials of any government or of any agency, instrumentality or political subdivision thereof, to political parties or political party officials or candidates for public office, or to any employee of any customer or supplier. Buyer agrees to comply with all appropriate legal, ethical and compliance requirements.

DEFAULT, INSOLVENCY AND CANCELLATION:
Seller shall be entitled, without prejudice to any other rights it may have, to cancel the Invoice, Agreement, Contract or Bid forthwith, wholly or partly, by notice in writing to Buyer, if (a) Buyer is in default of any of its obligations under the Contract and fails, within 30 (thirty) days of the date of Seller’s notification in writing of the existence of the default, either to rectify such default if it is reasonably capable of being rectified within such period or, if the default is not reasonably capable of being rectified within such period, to take action to remedy the default or (b) on the occurrence of an Insolvency Event in relation to Buyer. “Insolvency Event” in relation to Buyer means any of the following: (i) a meeting of creditors of Buyer being held or an arrangement or composition with or for the benefit of its creditors being proposed by or in relation to Buyer; (ii) a chargeholder, receiver, administrative receiver or similar person taking possession of or being appointed over or any distress, execution or other process being levied or enforced (and not being discharged within seven days) on the whole or a material part of the assets of Buyer; (iii) Buyer ceasing to carry on business or being unable to pay its debts; (iv) Buyer or its directors or the holder of a qualifying floating charge giving notice of their intention to appoint, or m